Terms and Policies

Terms and Policies

Effective Date: 2026-07-30

Company Name: Servixo Solutions KFT

1. Payment & Refund Policy

At Servixo Solutions KFT, we strive to ensure a transparent and fair payment process for all our clients.

1.1 Payment Terms

  • Custom Services (Projects): Payments for custom software development, cloud migration, and other IT services are typically divided into milestones. A non-refundable initial deposit (e.g., 30%) is required to commence work. Subsequent payments are tied to the completion of specific project milestones as outlined in your individual contract.
  • Digital Products & Subscriptions: Payments for ready-made software, templates, or SaaS subscriptions are billed upfront on a monthly or annual basis via our secure payment gateway (e.g., Stripe).

1.2 Refund Policy

  • Custom Services: Because custom services require dedicated time and resources, payments made for completed milestones are generally non-refundable. If a project is canceled by the client before completion, the client will be billed for the work completed up to the cancellation date. If Servixo Solutions KFT fails to deliver the agreed-upon scope, a partial or full refund may be issued at our discretion following a review.
  • Digital Products: We offer a 14-day money-back guarantee for our digital products. If you are unsatisfied with a product, you may request a full refund within 14 days of purchase, provided the product has not been extensively used or modified.
  • Subscriptions: You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. We do not provide pro-rated refunds for unused days within an active billing cycle unless required by EU consumer law.

2. Service Policy (Terms of Service)

This section governs the provision of custom IT and consulting services by Servixo Solutions KFT.

2.1 Project Scope and Variations

All services will be delivered according to the agreed-upon Statement of Work (SOW) or project brief. Any requests outside the original scope (Scope Creep) will be evaluated and subject to additional timelines and costs, which will be mutually agreed upon in writing before implementation.

2.2 Client Responsibilities

The client agrees to provide timely feedback, necessary access (e.g., server credentials, APIs), and required assets to ensure the project stays on schedule. Delays caused by the client may result in adjusted timelines.

2.3 Intellectual Property (IP) Rights

Upon receipt of full and final payment, all Intellectual Property rights for the custom software or solution developed specifically for the client will be transferred to the client. Servixo Solutions KFT retains the right to use any underlying open-source libraries, generic frameworks, or background technology developed prior to the project.

2.4 Support and Maintenance

Post-launch support and maintenance are not included in the standard development cost unless explicitly stated in the contract. We offer separate Support & Maintenance Retainers for ongoing monitoring, updates, and bug fixes.

3. Product Policy (Digital Goods & Software)

This section governs the purchase and use of ready-made digital products, scripts, and software developed by Servixo Solutions KFT.

3.1 License to Use

When you purchase a digital product from us, you are granted a non-exclusive, non-transferable license to use the software for your own personal or business purposes.

3.2 Restrictions

You may not:

  • Resell, redistribute, or sublicense the product as your own.
  • Reverse-engineer, decompile, or attempt to extract the source code of proprietary components.
  • Use the product for any illegal, unethical, or malicious activities.

3.3 Product Updates

Purchasers of digital products may receive free updates for a specific period (e.g., 1 year) after purchase. After this period, a renewal fee may be required to continue receiving updates and technical support.

3.4 Warranty Disclaimer

Digital products are provided "as is" without warranty of any kind, either express or implied. While we thoroughly test our products, we do not guarantee that they will function uninterrupted or be completely error-free in every unique server environment.

If you have any specific legal requirements or custom SLAs, please refer to your master service agreement (MSA) signed with our team.